Frequently Asked Questions

BrowseAloud Questions

What is BrowseAloud?

BrowseAloud software is a unique verbal text reading solution from Texthelp Systems designed to assist website visitors with learning disabilities, attention deficit disorder, mild visual impairments, mild developmental or intellectual disabilities, low literacy, English as a second language, and basic reading and/or writing skills. It reads online content aloud, highlighting each word as it is spoken.

Why is the Academy Canada Website BrowseAloud enabled?

As you're aware, over 10% of the Canadian population have learning disabilities such as dyslexia, dysgraphia, or dyscalculalia.

Furthermore, 24% of the Canadian population have low literacy levels or basic reading and writing skills.

Academy Canada has implemented BrowseAloud to improve accessibility, not just at our physical three campuses, but also our online services.

How do I get the BrowseAloud plug-in?

The free plug-in is available at the BrowseAloud website's Downloads page http://www.browsealoud.com/page.asp?pg_id=80004.

Select the "PC Download" or "Mac Download" for the personal or Apple MacIntosh computers respectfully.

Please view the video below for more information about downloading and installing BrowseAloud:

What is the cost of BrowseAloud plug-ins?

BrowseAloud plug-ins are free.

How does implementing BrowseAloud make online accessibility easier?

BrowseAloud verbally reads highlighted text to the visitor, enabling him/her to effective understand the website content.

General Website Questions

Where can I get a copy of my transcript?

If you graduated from the Corner Brook, Harding Road, or Kenmount Road campuses, please visit the Contact Us pages to obtain general telephone numbers from these campuses.

For students that graduated from Academy Canada campuses that no longer exists, please call toll free at 1-800-561-8000 or send an e-mail to info@academycanada.com for more information.

What are the best internet browsers to use for the Academy Canada website?

The Academy Canada website is optimized for the most popular and current internet browsers, particularly Microsoft Internet Explorer 8.0 and Mozilla Firefox.

Microsoft Internet Explorer 8.0 users are advised not to use compatibility view.

How do I book an appointment for Client Day related services?

The Corner Brook and Kenmount Road campuses host Client Day event where students provide services to their customers such as massage therapy, haircuts, weekly dinners, animal grooming, esthetics, and portraits.

Customers interested in client day services must call the Corner Brook or Harding Road campus to book an appointment.

For more information about Client Day services and activities, please visit the Client Day page at http://www.academycanada.com/news-and-events/client-day/.

If I find any problems with Degree Path related pages, do I report it to the Webmaster?

The Business Development Manager is responsible for the Degree Path related pages content, not the Webmaster.

In other words, the Webmaster must update or enter Degree Path related information on the Academy Canada website under the Business Development Manager's request, including layout, grammar, hyperlinks, promotional information, etc.

If you find any errors on the Degree Path related pages, please report them to the Business Development Manager, Jackie White, at jwhite@academycanada.com.

When is the Weather Alert page updated?

Weather Alert page is updated Monday to Friday at between 7:45 AM and 8:00 AM Newfoundland Time with occassional updates throughout the day when new weather related information is available.

If severe winter weather is expected on Monday or after a holiday period, Weather Alert is updated periodically on Sunday when new information is available.

Campus specific weather alerts will not be updated during municipal holidays such as Winter Carnival Day in Corner Brook, Regatta Day in St. John's, and Easter Break for all campuses.

During provincial, national, non statutory, or religious holidays, and also Christmas Break and Easter Break, Weather Alert will not be updated college wide.

Why does the Weather Alert page contain both the status and notes?

The "notes" column explains the reasons a campus or head office is closed including severe weather, power outages, weather related state of emergency, and other circumstances beyond Academy Canada's control.

Because campuses or head office could be closed in the morning due to storm, but could reopen in the afternoon, we need to inform our visitors when the Weather Alert page will be updated if necessary.

If a campus or head office is open in Corner Brook and/or St. John's, but severe weather conditions are expected or currently occuring, we will remind people to travel carefully so they can allow extra time to travel to effected campuses or head office.

If I find an error or inaccuracy on the Academy Canada website, who do I report it to?

If you spot any factual, spelling, or grammatical errors, including form and coding errors, please report it to Jack Barrett, Academy Canada Webmaster, at jackiebarrett@academycanada.com.

What happens to a news story item once its no longer listed as a "Top News Story"?

Once the most recent news story is added to the "News and Events" Page, its link will be place on top of the "Top News Stories" list on the Academy Canada Website Home Page.

In an event we have more than 10 news stories posted on the "News and Events" Page, the oldest news stories are removed from the "News and Events" Page and links to these stories are also removed in the "Top News Stories" list on the Home Page.

News stories removed from the "News and Events" Page are placed in the "News Archive" sections "2009 News Archive Part One" or "2009 News Archive Part Two" page.

How do I view Academy Canada news story RSS feeds?

Starting March 2009, news stories are posted on the Academy Canada Website's RSS feed page, enabling students, staff, and other website visitors to easily view current and past news stories.

However, the RSS feeds don't contain stories posted on the website prior to March 2009, meaning visitors may have to visit the News Archive pages located in the "News and Events" section.

To view any RSS feeds, visit the Academy Canada Website's RSS page at http://www.academycanada.com/index.php?option=com_rd_rss&id=2.

Why is the News Archive now split into four separate pages?

The previous "News Archive" page was getting too large as stories no longer listed as one of our "Top News Stories" are added to the archive complete with story related photos, resulting in longer loading periods as additional bandwidth is required.

Therefore, to make the new archive pages easier to load and manageable to update, the "News Archive" was recently subdivided into three pages, "2009 News Archive Part One", "2009 News Archive Part Two", "2008 News Archive", and "2005 to 2007 News Archive".

Why does the Academy Canada Website contain some information not linked to education such as H1N1 Influenza Preparation, travel advisories, and water advisories?

Since an "ounce of prevention is worth a pound in cure", some educational institutions such as Saint Mary's University and Kings Edgehill School are known for taking proactive approaches to preventing the spread of infectious diseases such as H1N1 Influenza (Swine Influenza) or Norwalk Virus.

For other non-educational related information, Academy Canada is always evolving to meet the information needs of our current and potential students from travel advisories reminding students to take alternate routes or allow extra time to providing employment based resources.

What are some changes and new features to the Academy Canada website for 2009-2010 college year?

Some new innovations to the Academy Canada website include campus specific program start dates schedule, important dates page containing college wide holiday schedule and campus specific event schedules, and an improved H1N1 flu virus readiness information page.

The website also has two new pages including a Newspaper and Magazine Articles page containing past and present publications relating to the Academy Canada community.

We also have a new Program Support Documents section, providing information about certain Academy Canada programs including descriptions about the field, possible career opportunities, salaries, and where to get further information relating to your potential program of choice.

Why are the Upcoming Start Date page now subdivided into three campus specific upcoming start dates pages?

Last year, the Academy Canada website had one large upcoming start dates page, making it difficult to obtain campus specific program start date information.

Therefore, Academy Canada decided to have campus specific program start date pages where visitors can find out when their programs will start for their campus.

As an added bonus, each program will now have both a start and end date.

How often does Academy Canada backup their website?

Academy Canada backs up their website and website databases two times per week, usually on Monday's and Friday's.

Academy Canada Alumni

How do I submit an Alumni Update for "The View From Here"?

To submit an Alumni Update or other snippets for "The View From Here", please e-mail James Loder at jloder@academycanada.com.

Don't forget to include your graduating year, campus attended, and completed program(s).

How do I subscribe to the Academy Canada monthly e-newsletter, "The View From Here"?

Academy Canada Career College has recently started its monthly e-newsletter "The View From Here".

This e-newsletter will provide valuable information for Academy Canada alumni and potential students such as job search and interview preparation resources, our "Wall Of Fame" highlighting recent accomplishments throughout Academy Canada, community connections, alumni profiles and updates, occupation specific information, and other useful information for the Academy Canada community.

To subscribe to this exciting new e-newsletter, please e-mail James Loder at jloder@academycanada.com.

Why is the Academy Canada Alumni section removed?

The Academy Canada Alumni section is suspended indefinitely due to a lack of interest, and the section is pending a review.

Programs and Courses

What is the Occupational Health and Safety program duration?

If you received an Academy Canada Program Calendar with an Occupational Health and Safety program insert, it states a "3 semesters plus 6 week field placement" program duration.

After consultation with Head Office, the actual program duration period is "5 semesters plus 8 week field placement", as currently stated on the Academy Canada website.

Academy Canada apologizes for any inconvenience this has caused.

What if I need more information about a particular program?

For more information about a particular program, call toll free at 1-800-561-8000, or send an e-mail to info@academycanada.com.

How do I find out program specific tuition rates?

At this time, we don't state program specific tuition rates and related fees on our website.

If you need information about program specific tuition, textbook, and supply fees, please contact us at info@academycanada.com.

Website Related Questions or Technical Problems

If you experience any technical difficulties with our website, please feel free to e-mail our Webmaster, Jack Barrett, at jackiebarrett@academycanda.com.